Frequently Asked Questions

A few answers before your next binder upgrade. For anything else, contact us.

Choosing cards

Will I receive the exact copy shown?

When photos are identified as the exact copy, yes. Check the selected copy or variant, its photos, condition, and price. Stock or reference images are identified as such. See our Condition Guide.

How do I check the printing or language?

Read the set, card number, language, edition, and finish—not just the Pokémon's name. For slabs, check the grading company and designation too. Ask before ordering if details conflict.

What does Near Mint mean?

It generally describes a clean card with limited minor wear, based on our overall judgment. The guide gives examples rather than exact defect rules; it is not a perfect-card or grading promise. The Condition Guide explains raw wear, foil issues, and holder condition.

Can I request more detail before buying?

Yes. Send the listing and selected copy with your question. We will check what detail is available. An inquiry does not reserve inventory.

Orders and returns

Are all card sales final?

Yes. Singles and slabs have no general return or exchange period. Returns & Refunds describes limited review for significant verified errors, authenticity problems, and required remedies.

What if I change my mind or the price drops?

We do not offer returns or price adjustments for those reasons. A new chase card does not cancel the one you already ordered.

What if you sent the wrong card?

Contact us within 48 hours of delivery with the order number and evidence of the mismatch. We review the request and may require the same item returned for inspection before a resolution. A request alone does not approve a refund. See Returns & Refunds.

Is 48 hours a return window?

No. It is the notice period for discretionary review of an apparent issue. Suspected counterfeit items or fraud should be reported promptly when discovered; legally required rights are not shortened.

Can I return a card after a disappointing grade?

No. A grading result does not create a satisfaction guarantee. Evidence of significant misdescription or counterfeit product is reviewed separately.

Can I cancel or change my address?

Contact us immediately. We may be unable to stop fulfillment, and a request is not confirmation. Changing an account address does not update an existing order. See Returns and Shipping.

Does my cart reserve the card?

No. A cart is not a reservation. If we cannot fulfill a charged purchase, the canceled amount is refunded as required.

When is my order confirmed?

When payment has successfully completed and we issue your order confirmation. A pending payment or authorization alone is not acceptance. See Terms of Service.

Which payment methods can I use?

Use the methods actually offered at checkout. Do not send payment-card numbers or passwords through support messages.

Shipping

Which carriers and shipping speeds do you offer?

U.S. checkout offers Standard — USPS Ground Advantage and Express — USPS Priority Mail Express where available. Shipping is carrier-calculated. We ship to U.S. addresses only at launch; Canada and other international destinations are currently unavailable. See Shipping.

How will you pack my cards?

We select protection for the items and quantity. It may include Card Defenders or equivalent protection, sleeves, mailers, cushioning, or boxes. No particular brand or container is promised.

When will it arrive?

We aim to ship paid orders within one business day, Monday–Friday excluding holidays. Weekend orders are generally handled on the next business day. Preparation and carrier transit are separate; this is a target, not a guarantee. Faster carrier transit does not automatically include faster preparation, and estimates are not guaranteed unless expressly stated.

When do you require a signature?

U.S. orders over US$250 in discounted merchandise subtotal, before shipping and taxes, require a signature.

Is every order fully insured?

For U.S. orders over US$200 in discounted merchandise subtotal, we arrange full shipment-value insurance before dispatch. Insurance remains subject to its terms and claim requirements. See Shipping.

What if tracking stops or the package arrives damaged?

Contact us promptly with the order number and evidence. Keep damaged items and packaging. We review the facts and any applicable claim requirements; a refund or replacement is not automatic. See Shipping.

Selling and support

Can I sell cards or get trade-in credit?

Start with Sell to Us. An inquiry does not guarantee an offer, credit, or acceptance. Wait for agreed terms before sending anything.

Can I pick up an order or visit?

Only if we expressly arrange it. Do not visit or mail items without confirmation and instructions.

How do I control email and privacy choices?

Use the unsubscribe link for marketing emails; necessary order messages are separate. The Privacy Policy explains other choices and requests. A support inquiry does not enroll you in marketing.