Shipping

Effective date: September 17, 2026

Cards deserve a protected trip. Our packing choices depend on what is in the order.

Services and charges

We currently ship to United States addresses where checkout provides a delivery option. Canada and other international destinations are unavailable at launch.

Our domestic options are Standard — USPS Ground Advantage, with an estimated 2–5 business days in transit, and Express — USPS Priority Mail Express, with a route-dependent 1–3-day service. Allow additional time for order preparation. Availability, delivery estimates and the total shipping charge are shown at checkout; not every service is available for every address.

Review the delivery address and shipping selection before paying. If checkout does not offer a suitable option, contact us before ordering. There is currently no order-value threshold for free shipping.

Canada

Shipping to Canada is paused while we focus on our U.S. launch. We plan to revisit Canadian shipping later; it is not currently available at checkout.

Packing with protection

We choose protection suited to the items and quantity. This may include Card Defenders or equivalent card protection, sleeves, bubble mailers, cushioning, and boxes. The combination can vary by order; no particular packaging brand, material, or container is guaranteed unless the listing expressly says otherwise.

Timing and tracking

We aim to hand paid orders to the carrier within one business day (Monday–Friday, excluding holidays). Weekend orders are generally handled on Monday or the next business day. This is a handling target, not a guaranteed dispatch or arrival date; order issues, unusually high volume or carrier availability can affect timing.

Allow for both preparation and carrier transit. A carrier's transit estimate starts after handoff. Selecting faster transit does not include faster preparation unless expressly offered.

Carrier delivery dates are estimates unless a guaranteed service is expressly identified. Weather, routing, and other carrier delays are outside our direct control. If a shipment promise cannot be met, we will provide any required delay notice, cancellation option, and refund. Creating a label does not count as handing the package to the carrier.

Tracking information is provided for tracked services. A “label created” status may appear before the carrier accepts the parcel, and scans can take time to update. Contact us if the stated shipment date or expected delivery date passes without progress. A delay alone does not automatically trigger a replacement or refund; applicable shipment and refund obligations still apply.

Insurance and signatures

For U.S. orders, before dispatch we arrange full shipment-value insurance when the merchandise subtotal is over US$200 after discounts and before shipping and taxes. For lower-value U.S. orders, we check the selected service’s included coverage and arrange additional protection where needed. Required U.S. protection is handled by us; it is not an optional checkout add-on.

U.S. orders with a merchandise subtotal over US$250 after discounts and before shipping and taxes require a signature at delivery. We may also require a signature for other U.S. orders. If a qualifying U.S. order is split into parcels, each parcel requires a signature and insurance is arranged for its contents. We will not dispatch a U.S. order using a service that cannot meet its required protection.

Insurance claims are subject to the provider's coverage, exclusions, evidence requirements, and deadlines. Purchasing coverage does not guarantee that every claim will be paid. We will not add any customer charge after purchase without your agreement.

Delivery problems

For visible damage or missing contents, contact us within 48 hours of delivery with the order number and clear photos of the item and packaging. Keep all packaging and contents for review; a carrier or insurer may require inspection. If particular photos or packaging are unavailable, explain what you can provide; we may request alternative evidence. For an undelivered shipment, contact us promptly when the expected delivery date passes. If tracking says delivered, first check the delivery location, household members, reception, and any delivery photo.

We review available tracking, shipment records, and supporting evidence before deciding the next step. We may request information or reasonable cooperation needed for a carrier or insurance claim. We do not automatically issue a refund or send a second item based only on a report of loss or damage. A delivery scan is relevant evidence, but not conclusive in every case.

A carrier or insurance investigation may be needed to establish what happened. It does not extend a legal or binding payment-provider deadline or remove a remedy we must provide. The 48-hour notice concerns discretionary review of visible problems and does not shorten required claim rights. See Returns & Refunds.

Address errors and undeliverable parcels

Contact us immediately if your order address is wrong. We may be unable to change an order already being prepared or shipped. Updating an account address does not change an existing order.

If a parcel comes back because of an incorrect address supplied at checkout, refused delivery, or missed pickup, we will review the next step with you. Agreed reshipment may require payment of actual additional postage. Any deduction from an available refund must be lawful and disclosed before the order; there is no automatic restocking fee under this policy. An error on our part is handled under Returns & Refunds. Do not refuse a delivery as a way to arrange an unauthorized return.

Shipping FAQ

Will every slab come in a box?

Not necessarily. We select protection and packaging appropriate to the order. The promise is suitable protection, not one particular container.

Can I choose USPS or a faster service?

For U.S. delivery, choose Standard — USPS Ground Advantage or Express — USPS Priority Mail Express from the eligible options shown at checkout. Faster transit does not include faster order preparation.

Do you ship to Canada?

Not at launch. We currently ship to U.S. addresses only and will revisit Canada later.

When is a signature required?

U.S. orders over US$250 in discounted merchandise subtotal, before shipping and taxes, require a signature.

Is insurance included?

For U.S. orders over US$200 in discounted merchandise subtotal, we arrange full shipment-value insurance before dispatch. Insurance remains subject to its terms and claim requirements.

Is required insurance optional?

Required protection for qualifying U.S. orders is arranged by us. Insurance and applicable purchase rights are separate; claims still need review and supporting evidence.

Does express shipping guarantee arrival for my event?

Only an expressly guaranteed service carries its stated guarantee, and its conditions apply. Carrier speed does not automatically include faster order preparation.

Can you combine orders or offer pickup?

Ask before ordering if either is important. Neither is included unless we expressly confirm it. Please do not visit or mail anything to an address without instructions.

What if the package is marked delivered but missing?

Check nearby delivery locations and recipients, then contact us with your order number. We review the evidence; a refund or replacement is not automatic.